hjzy's commitment to responsible gaming
hjzy is always here to support you with a safe, controlled and enjoyable betting experience. Stay informed, stay protected.
Why is responsible gaming important?
hjzy believes that betting and casino games should be a form of entertainment — not a source of income. Responsible gaming means enjoying yourself within your own means and limits. hjzy has established itself as a trusted and safe platform for players across Bangladesh, and to maintain that trust we have made responsible gaming a core part of our principles.
When gambling or betting goes beyond the boundaries of entertainment and begins to have a negative impact on personal, family or financial life, it becomes a problem. On the hjzy platform we provide every player with the tools and information they need to enjoy games in an informed and controlled way.
Under our responsible gaming policy, every active account holder can set a deposit limit for themselves, take a temporary break, or opt for full self-exclusion if needed. Using these features is every player's right and we honour that with complete respect.
Protection tools and features
The following responsible gaming tools are always available for hjzy players.
Set a deposit limit
Set your own upper limit for daily, weekly or monthly deposits. The minimum deposit at hjzy is ৳300 — and no deposit beyond the limit you set will be accepted.
Time-Out
Use the time-out feature when you need a short-term break. You can temporarily deactivate your account for anywhere from 24 hours to a few weeks.
Self-Exclusion
Choose self-exclusion for a long-term break. Once this option is activated, your account will be completely closed for the specified period and no bonus or promotional communications will be sent to you.
Gaming history review
You can view the complete transaction history of your betting and casino games at any time. Review your spending patterns and make informed decisions.
24/7 support
Our Bengali-speaking 24/7 live chat support team is always ready to help with any questions or concerns related to responsible gaming. Do not hesitate to get in touch.
Age verification
hjzy is for people aged 21 and above only. Age is verified at the time of account registration and access to the gaming platform by minors is strictly prohibited.
Warning signs of problem gambling
If you or someone you care about shows any of the signs below, seek help right away. Acknowledging the problem is the first step toward a solution.
Feeling the urge to bet more in order to recover money that has been lost
Relationships with family, friends or at work being damaged because of betting
Feeling the need to hide your betting habits from family or friends
Spending more time or money on betting than the limits you set for yourself
Using money meant for everyday essentials (rent, food, education) for betting
Feeling restless, irritable or anxious when not betting
How to activate self-exclusion
Activating self-exclusion is simple and completely confidential. Follow the steps below:
Contact live chat
Connect with our 24/7 Bengali live chat support and let us know you want self-exclusion.
Choose a duration
Tell us how long you want your account closed — both short-term and long-term options are available.
Confirm your identity
Verify your identity using your account details for security purposes.
Receive confirmation
Your account will be deactivated within a few minutes and a confirmation will be sent to your email.
Deposit limits and time-out
Using these tools, you can keep full control over your gaming habits.
Deposit limit
Set the amount you wish to deposit daily, weekly or monthly. Once a limit is set it takes effect immediately. Requests to increase a limit are processed after 24 hours, while reducing a limit is immediate.
Time-Out
Keep your account temporarily closed for any period from 24 hours to 6 weeks. No betting or deposits can be made during a time-out and no promotional communications will be sent.
Permanent closure
If you feel that betting is causing serious problems in your life, take advantage of the option to permanently close your account. We accept this decision with complete respect.
hjzy's responsible gaming commitment
hjzy commits that we will never target minors, never present betting as a way to earn income, and will always remain active against problem gambling. Our goal is to ensure a safe, transparent and enjoyable environment for every player.
- SSL encryption and fair play guarantee
- Transparent betting history and spending information always displayed
- Protection tools available free of charge and easy to access
- 24/7 support and guidance available in Bengali
- Service for registered users aged 21+ only
Safe and enjoyable betting tips
Responsible gaming does not mean losing the fun — it means making the fun last longer. Follow the tips below:
- Set a fixed budget before you start betting and stick to it strictly.
- See betting as entertainment, not as a solution to any financial problem.
- Do not bet more to try to recover lost money — it only makes things worse.
- Do not use money set aside for everyday essentials for betting.
- Take regular breaks — do not bet for long stretches without stopping.
- Avoid betting when drinking alcohol or when feeling emotionally unsettled.
- Spend time with family and friends — betting is only a small part of life.
- If something feels wrong, talk to our support team today.
Frequently asked questions
Play with awareness, enjoy the experience
Enjoy cricket, slots and live casino at hjzy — all responsibly. Browse the FAQ or talk to us directly if you have any questions.