Frequently Asked Questions
All answers in one place at hjzy
From opening an account to withdrawing money via bKash — this page brings together clear and detailed answers to the questions hjzy users ask most.
hjzy is a trusted online betting and casino platform in Bangladesh. Whether you are a new player or an experienced bettor, questions are bound to come up. Below we have answered the most important ones across five categories: Account and Registration, Deposits and Withdrawals, Games and Gameplay, Bonuses and Promotions, and Safety and Responsible Gaming. If you cannot find your question here, contact our 24/7 live chat directly.
Account and Registration
To open an account at hjzy you need an active mobile number, a valid email address, and your full name. The registration process takes only a few minutes. Make sure you provide accurate information, as identity verification may be required at the time of withdrawal.
hjzy is only for people aged 21 and above. By registering on the platform you confirm that you are at least 21 years old. Creating or using an account by minors is strictly prohibited and is against the law.
No. Only one account per person is allowed at hjzy. Creating multiple accounts is considered a violation of the bonus policy and may result in all accounts being permanently closed. If you have any issues, contact support directly.
Click the "Forgot password?" option on the login page and enter your registered email or mobile number. A verification code will be sent shortly. If this method does not work for any reason, contact hjzy's 24/7 live chat and our team will help you.
First clear your browser's cache and cookies and make sure you are using the correct username and password. A VPN being active can also cause login issues. If the problem persists, visit the hjzy Login page directly or let the support team know via live chat.
Deposits and Withdrawals
Deposits from bKash into your hjzy account are usually instant. The amount is added to your hjzy balance within a few seconds of the payment being completed. If there is a delay for any reason, contact live chat with your transaction reference number for assistance.
The minimum deposit amount at hjzy is ৳300. This applies equally to all payment methods — bKash, Nagad, Rocket, and Upay. If the minimum amount is not met, the deposit request will not be completed.
Withdrawals at hjzy are generally completed within 10 to 45 minutes. This timeframe applies to all methods — bKash, Nagad, Rocket, and Upay. Once verification is complete, payment is ensured at the earliest possible time.
The minimum withdrawal amount is ৳1,000. hjzy does not charge its own fees on deposits or withdrawals. However, your mobile banking provider (bKash, Nagad, Rocket, or Upay) may charge their own transaction fees — please check the terms of the relevant provider for details.
Yes, hjzy supports all popular Bangladeshi mobile banking methods including Nagad, Rocket, and Upay. The rules for deposits and withdrawals are the same for each method — minimum deposit ৳300, minimum withdrawal ৳1,000, and withdrawal time 10 to 45 minutes.
A withdrawal request can be cancelled while it is still being processed. However, once it has been approved and payment has been sent, cancellation is no longer possible. For immediate assistance, contact live chat right after submitting your request.
Games and Gameplay
To bet on a BPL or any cricket match, log in to your hjzy account and go to the Cricket section. From there, select from the list of ongoing or upcoming matches. Tapping on a match will show various betting markets such as match winner, toss, total runs, and more. Choose your preferred market, enter the amount, and confirm your bet.
Yes, hjzy supports live betting. Odds update in real time while a match is in progress and you can place bets instantly. Live markets are available for T20, IPL, and ICC tournament matches. The experience is best with a fast internet connection.
hjzy has slot games from various providers including PG Soft, Pragmatic Play, and JILI. Go to the Slots section, open the game you want, set your bet amount, and spin. Each game's pay table and rules are available inside the game. Some games feature free spins and bonus rounds.
RTP or Return to Player is a measure of what percentage of total bets a game returns on average over the long term. For example, a 95% RTP means that on average ৳95 comes back for every ৳100 wagered — but this is not guaranteed for any individual session. All games at hjzy come from verified providers and fair play is ensured.
hjzy is a fully mobile-friendly website. It works smoothly on any smartphone browser on Android or iOS — Chrome, Firefox, or Safari. There is no need to download a separate app; you get the full experience by visiting the website directly. Live games and betting run most smoothly on a fast mobile connection (4G/5G).
Bonuses and Promotions
hjzy offers new members a 100% first deposit bonus of up to ৳8,000. This means if you deposit ৳8,000 you can play with a total of ৳16,000. The bonus is added automatically the first time you make a deposit after registering.
The wagering requirement for the hjzy welcome bonus is 25 times (25x). For example, if you receive a ৳4,000 bonus, you will need to wager a total of ৳100,000 to be able to withdraw it. See hjzy's terms and conditions page to fully understand the bonus terms.
hjzy has three VIP levels: Bronze, Silver, and Gold. Levels can be advanced through regular play. Bronze members receive up to 0.5% weekly cashback, Silver members receive 1.0%, and Gold members receive 1.5%. Contact hjzy support for more details.
Cashback is added to your account each week at a rate based on your VIP level. It is generally awarded at the start of the week based on the previous week's activity. The amount goes directly into your betting balance and can be withdrawn once the specified conditions are met.
hjzy bonuses can generally be used across all sections — cricket betting, slots, and live casino. However, if a specific promotion has its own terms, there may be restrictions to certain games or sections. The detailed terms for each offer are shown on the banner or on the terms and conditions page.
Safety and Responsible Gaming
hjzy uses SSL encryption technology to keep all your data secure. Your payment details, personal identity, and transaction history are all stored on encrypted servers. Your information is not shared with third parties. See the privacy policy for more details.
Yes, all games at hjzy come from world-class providers that use a Random Number Generator (RNG). This ensures that the outcome of every game is completely random and cannot be manipulated. Fair play is a core principle of hjzy.
Responsible gaming means playing for entertainment within your own means. hjzy provides players with deposit limits, session limits, and a self-exclusion option. If you feel your play is getting out of control, contact live chat immediately. See the responsible gaming page for more information.
To self-exclude, contact hjzy's 24/7 live chat and request that your account be suspended temporarily or for a longer period. The support team will verify your identity and act promptly. While self-exclusion is active, no login or betting will be possible during that period.
Yes, hjzy's support team provides assistance entirely in Bengali. Bengali-speaking support agents are available seven days a week, 24 hours a day via live chat. Contact them for help with your account, payments, games, or any other matter.
Still have questions? Contact support
If you could not find the answer to your question here, hjzy's Bengali-speaking support team is always by your side. Chat live 24/7 directly or email us at [email protected].