hjzy Privacy Policy
Your personal information is completely safe with us — here we clearly explain how hjzy collects, uses, and protects your data.
1 Introduction and Applicability
hjzy ("we", "us", or "platform") provides a premium online betting and gaming experience for users in Bangladesh. This privacy policy explains what personal information we collect when you use the hjzy website (hjzy.cam), how that information is used, and what measures we take to protect your data.
This policy applies to our website, mobile platform, and all associated services. By registering an account on hjzy or using our services, you are considered to have agreed to the terms of this privacy policy. Please read this policy carefully.
We place the highest importance on our users' privacy. hjzy's privacy policy always follows the principle of transparency, and we are committed to preventing misuse of your information.
2 What Information We Collect
hjzy may collect information from you in various ways. The categories of information collected are described in detail below.
Personally Identifiable Information
We collect the following information at the time of account registration:
- Full name and date of birth
- Email address
- Mobile number
- Residential address
- National ID or passport number (for identity verification)
- Username and password
Financial Transaction Information
The following financial information is recorded during deposits and withdrawals:
- bKash, Nagad, Rocket, or Upay account number (for transaction processing purposes only)
- Transaction amount and time
- Transaction reference number
- Deposit and withdrawal history
We do not store any full payment card numbers.
Usage and Activity Information
The following information is automatically collected while using the platform:
- Gaming history and betting activity
- Login time and location (IP-based)
- Device type, operating system, and browser information
- Session duration and navigation patterns
- Which sections of the website you spend the most time on
Communication and Support Information
When you contact us, the following information may be recorded:
- Live chat conversation history
- Messages sent via email
- Complaint details and their resolutions
- Customer service feedback
3 Cookies and Tracking Technologies
hjzy uses cookies and similar tracking technologies that improve your browsing experience. Cookies are small text files stored on your device.
Essential Cookies
These cookies are required for the core functionality of the website. They are used to maintain login sessions, store security tokens, and remember your preferred language. These cookies cannot be disabled.
Functionality Cookies
These cookies are used for your personalized experience. They help remember your favorite game categories, display settings, and gaming preferences.
Analytical Cookies
We use analytical cookies to monitor and improve platform performance. This information is processed in a fully anonymized form and is not used to identify any specific individual.
4 How Collected Information Is Used
hjzy uses your information only for the following legitimate purposes. Information is not used for any unlawful or unauthorized purpose.
Account Management and Service Delivery
Your information is used to create and manage your account, process transactions, keep gaming services active, and communicate with you as needed. Financial information is required to process deposits and withdrawals, with a minimum deposit of ৳300 and a minimum withdrawal of ৳1,000.
Identity Verification and Fraud Prevention
We conduct identity verification processes to ensure responsible gaming and prevent financial fraud. Users' ages are verified — this platform is for persons aged 21 or above only.
Service Improvement and Personalization
By analyzing your gaming preferences and activity, we create relevant game recommendations, promotional offers, and a personalized experience for you. This further improves your overall hjzy experience.
Communication and Support
We use your contact information to keep you informed about important service updates, account-related notifications, and promotional offers. You can opt out of marketing messages at any time.
Legal Compliance and Security
Information is used as needed to meet applicable legal obligations, prevent money laundering (AML), and ensure the security of the platform.
5 Sharing Information with Third Parties
hjzy does not sell, rent, or transfer your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
Service Provider Partners
Only necessary information is shared with trusted technology partners for payment processing (bKash, Nagad, Rocket, Upay), technical infrastructure, and customer support services. These partners operate under strict confidentiality agreements.
Legal Requirements
Information may be disclosed in response to court orders, lawful requests from law enforcement agencies, or applicable legal obligations. In such cases, we provide only the information legally required.
Business Transfers
If a major change occurs in hjzy's business operations (merger or acquisition), user information may be transferred. In that case, we will notify users in advance.
With Your Consent
Before sharing information with third parties for any purpose beyond those mentioned above, we will obtain your explicit consent.
6 Data Security Measures
hjzy has put in place several technical and organizational measures to protect your information.
SSL Encryption
All data transmission between you and our servers is protected by 256-bit SSL encryption.
Firewall Protection
Advanced firewalls and intrusion detection systems prevent unauthorized access.
Access Control
Only authorized staff have limited access to necessary personal information.
Secure Data Storage
All sensitive information is stored in encrypted databases and backed up regularly.
7 Data Retention Period
hjzy retains your personal information only for as long as necessary or as legally required. The retention policy is as follows:
- Active Account: For the entire duration the account remains active.
- Transaction Records: A minimum of 5 years from the date of the last transaction (in accordance with financial audit requirements).
- Identity Verification Documents: A minimum of 3 years after account closure.
- Customer Service Records: Up to 2 years from the date of contact.
- Marketing Preferences: Until you withdraw your consent.
After the specified retention period, we securely delete your information or anonymize it in a way that no individual can be identified from it.
8 Your Data Rights
hjzy respects your rights over your personal information. Your key rights are described below.
Right to Access
If you wish to see what information we hold about you, you may submit a request. We will provide you with a copy within a reasonable time.
Right to Rectification
If any of your information is inaccurate or incomplete, you may request that it be corrected. We will make the correction promptly.
Right to Erasure
In certain circumstances, you may request that your personal information be deleted. However, legal retention requirements will apply where relevant.
Right to Object to Processing
You may object at any time to your information being used for marketing purposes. We will action this immediately.
Right to Data Portability
You may request your personal information in a structured, commonly readable format and have it transferred to another provider.
Right to Restrict Processing
In certain circumstances, you may request that the processing of your information be temporarily restricted.
9 Privacy of Minors
hjzy is for persons aged 21 or above only. We do not knowingly collect personal information from anyone under the age of 21. Age verification is a mandatory step during account registration.
If we become aware of an account belonging to a minor, that account will be closed immediately and all associated information will be deleted while maintaining legal obligations.
If you suspect that a minor has opened an account, please let us know at [email protected].
10 Third-Party Websites
The hjzy website may occasionally contain references to third-party websites. These third-party websites have their own privacy policies, and hjzy is not responsible for those policies.
Game providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, and others follow their own data management policies. We recommend that if you visit these providers' websites, you also read their privacy policies.
11 Changes to the Privacy Policy
hjzy reserves the right to change this privacy policy at any time. For any significant changes, we will notify you in the following ways:
- A clear notice will be posted on the website.
- A notification will be sent by email to registered users.
- You may be asked to consent to the updated policy upon login.
Continued use of the service after any changes will be considered as your agreement to the updated privacy policy. If you do not agree to the policy changes, you may close your account at any time.
12 Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact us.
For more information, please visit our Terms & Conditions, Responsible Gaming and FAQ pages.